An integrated approach to process and service management

Reengineering the corporation: A manifesto for business revolution

Michael Hammer, James Champy · Business Horizons · 1993 · 6.4K citations

Business, Strategic Management, Strategy +12

Business process management: a boundaryless approach to modern competitiveness

Mohamed Zairi · Business Process Management Journal · 1997 · 533 citations

Business, Business Administration, Organizational Behavior +16

Business Processes: Modelling and Analysis for Re-Engineering and Improvement.

John Wilson, M. A. Ould · Journal of the Operational Research Society · 1996 · 438 citations

Business, Information Systems, Management Information Systems +12

Information Age

William S. Davis, Allison McCormack · Information Age archive · 1979 · 280 citations

The information audit: An integrated strategic approach

Steven Buchanan, Forbes Gibb · International Journal of Information Management · 1998 · 119 citations

Business, Information Systems, Management Information Systems +14