An application of the recreation level of service approach to forests in Israel

Measuring Service Quality: A Reexamination and Extension

J. Joseph Cronin, Steven A. Taylor · Journal of Marketing · 1992 · 8.9K citations

Business, Marketing, Marketing Management +13

Measuring Service Quality: A Reexamination and Extension

J. Joseph Cronin, Steven A. Taylor · Journal of Marketing · 1992 · 4.9K citations

Business, Marketing, Marketing Management +13

Quality, satisfaction and behavioral intentions

Dwayne Baker, John L. Crompton · Annals of Tourism Research · 2000 · 2.6K citations

Business, Behavioral Sciences, Psychology +12

A Dynamic Process Model of Service Quality: From Expectations to Behavioral Intentions

William Boulding, Ajay Kalra, Richard Staelin et al. · Journal of Marketing Research · 1993 · 1.5K citations

Business, Marketing, Marketing Management +16

A Longitudinal Analysis of the Impact of Service Changes on Customer Attitudes

Ruth N. Bolton, James H. Drew · Journal of Marketing · 1991 · 1.3K citations

Business, Marketing, Marketing Management +13