A conceptual model for the development of service innovation capabilities in research and technology organisations

Abstract

As services dominate developed economies all over the world, service innovation represents an important challenge for organisations wanting to ensure their successful performance over time. In this paper, we propose a conceptual model for the development of service innovation capabilities within a special type of service-intensive organisation: Research and Technology Organisations (RTOs), which are important innovation actors in contemporary economies. This model focuses on the interplay between resources and processes, and highlights the importance of service innovation strategies for developing relevant capabilities. Finally, “dynamisation” perspectives that ensure the sustainability of these capabilities are also presented.