Concepedia
Journal of Medical Internet Research · 2015 · 47 citations · 26 references
Open access
These findings could be used to provide timely information to caregivers, hospital officials, and medical officials for health care policies.
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A Conceptual Model of Service Quality and Its Implications for Future Research
A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 17.2K citations
Total Quality Management, Customer Satisfaction, Service Quality +14
Opinion Mining and Sentiment Analysis
Bo Pang, Lillian Lee · Foundations and Trends® in Information Retrieval · 2008 · 6.1K citations
Natural Language Processing, Customer Review, Opinion Mining +12
The Effect of Word of Mouth on Sales: Online Book Reviews
Judith A. Chevalier, Dina Mayzlin · Journal of Marketing Research · 2006 · 5.8K citations
Marketing, Customer Satisfaction, Online Book Reviews +15
Do online reviews matter? — An empirical investigation of panel data
Wenjing Duan, Bin Gu, Andrew B. Whinston · Decision Support Systems · 2008 · 1.7K citations
Do Online Reviews Matter? - an Empirical Investigation of Panel Data
Wenjing Duan, Bin Gu, Andrew B. Whinston · SSRN Electronic Journal · 2005 · 1K citations · Full text
Online Experiment, Consumer Research, Awareness Effect +21