Information Systems Frontiers · 2004 · 121 citations · 23 references
Total Quality ManagementCustomer SatisfactionService QualityIt Consulting ServqualModified Measurement ToolQuality MetricTechnology Acceptance ModelInformation Technology ManagementManagementUser ExperienceUser SatisfactionBusinessPerformance MeasurementInformation ManagementHuman Resource ManagementOrganizational Behavior
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