Concepedia
International Journal of Hospitality Management · 2010 · 91 citations · 51 references
Event ManagementPerformance StudiesParticipant ObservationUser ExperiencePublic DisplayTourismRepeat Visitation
51
Servicescapes: The Impact of Physical Surroundings on Customers and Employees
Mary Jo Bitner · Journal of Marketing · 1992 · 5.2K citations
Customer Satisfaction, Marketing Goals, Physical Surroundings +17
Importance-Performance Analysis
John A. Martilla, John James · Journal of Marketing · 1977 · 3.4K citations
Marketing Analytics, Customer Satisfaction, Effective Marketing Programs +8
Attractive Quality and Must-Be Quality
Noriaki Kano, Nobuhiko Seraku, Fumio Takahashi et al. · JOURNAL OF THE JAPANESE SOCIETY FOR QUALITY CONTROL · 1984 · 3.2K citations
Total Quality Management, Customer Satisfaction, Attractive Quality +4
John A. Martilla, John C. James · Journal of Marketing · 1977 · 1.7K citations
Measuring tourist satisfaction by attribute and motivation: The case of a nature-based resort
Fang Meng, Yodmanee Tepanon, Muzaffer Uysal · Journal Of Vacation Marketing · 2007 · 470 citations
Customer Satisfaction, Quality Of Life, Tourism Management +16