Place branding: creating self‐brand connections and brand advocacy

TLDR

The purpose of this research is to investigate how branding theories can be applied to place branding, specifically examining how internal stakeholders, namely city residents, are fundamental in the brand‑building process. A conceptual model grounded in branding literature was developed and tested via structural equation analysis on residents of an American city that uses a cultural/entertainment branding approach. Strong brand associations—attitude, perceived quality, uniqueness—lead residents to form self‑brand connections that transform into brand advocacy, offering insights for municipalities seeking competitive advantage through resident‑focused branding.

Abstract

Purpose The purpose of this research is to investigate how branding theories can be applied to place branding. It aims to examine how internal stakeholders, specifically a city's residents, are fundamental in the brand‐building process. Design/methodology/approach A conceptual model with a theoretical basis in the branding literature is developed to illuminate the antecedents of self‐brand connection and brand advocacy in the context of city branding. The model is then tested using structural equation analysis on a sample of residents from an American city that has taken a cultural/entertainment approach to its branding efforts. Findings Findings indicate that brand associations, including attitude toward the branding efforts of the city, perceived quality of the brand and the uniqueness of the brand, are crucial in the branding and positioning efforts of a city to its residents. When strong brand associations exist, residents may develop such a connection to the brand that it becomes reflective of their self‐concepts. When this occurs, a self‐brand connection is formed and residents may become advocates of the brand. Practical implications This research has special implications for places and municipalities that are in the process of developing branding strategies for their locales as well as those interested in achieving a competitive advantage with existing brand management systems. Originality/value This research provides further insight into the application of branding theory to places and destinations. Implications for developing effective brand management systems that appeal to local residents are enumerated.