Modulization of service production and a thesis of convergence between service and manufacturing organizations

The Competitive Advantage of Nations

Terry Clark, Michael Porter · Journal of Marketing · 1991 · 17.7K citations

Business, Strategic Management, Strategy +12

A Conceptual Model of Service Quality and Its Implications for Future Research

A. Parasuraman, Valarie A. Zeithaml, Leonard L. Berry · Journal of Marketing · 1985 · 17.2K citations

Management, Marketing, Quality Management +16

The Second Industrial Divide

William Diebold, Michael J. Piore, Charles F. Sabel · Foreign Affairs · 1985 · 3.3K citations

Social Sciences, Economics, History +5

The Second Industrial Divide

Hyman P. Minsky · Challenge · 1985 · 1.9K citations

Social Sciences, Economics, History +5

How to Design a Service

G. Lynn Shostack · European Journal of Marketing · 1982 · 1K citations

Management, Design, Marketing +11