Workforce scheduling with multiple objectives

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Business, Decision Sciences, Performance Management +10

A Procedure for Ranking Efficient Units in Data Envelopment Analysis

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Business, Decision Sciences, Operations Management +17

Telephone Call Centers: Tutorial, Review, and Research Prospects

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Management, Operations Management, Performance Management +17

Waiting for Service: The Relationship between Delays and Evaluations of Service

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Business, Marketing, Psychology +16

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Henry Tulkens · Journal of Productivity Analysis · 1993 · 649 citations

Business, Business Economics, Economics +13