Supervision: Concepts and Practices of Management.

Part 1 Supervisory Management Overview: The Supervisory Challenge The Managerial Functions Communication: The Vital Link Delegation - The Supervisor's Leverage Motivation and Supervisory Management Styles Cases. Part 2 Planning: Problem Solving and Decision making in Supervision Managerial Planning Time Management Cases. Part 3 Organizing: Principles of Organizing Organizing at the Supervisory Level Meetings, Committees, and Conference Leadership The Labour Union and the Supervisor Cases. Part 4 Staffing: The Staffing Function and the Human Resources Department Selection, Orientation, Training, and Development Performance Appraisal, Promotion, and Compensation Cases. Part 5 Leading: Supervisory Directives and the Introduction of Change Building Effective Work Teams Supervision of Legally Protected Employees Maintaining Positive Discipline Handling Employee Complaints and Grievances. Part 6 Controlling: Fundamentals of Controlling Understanding Financial Reports and Other Controls Cases.