University of Zagreb University Computing Centre (SRCE) · 2008 · 10 citations · 5 references
Open access
BusinessInformation SystemsManagement Information SystemsDecision AnalysisImpact MeasurementMulti-criteria Decision MakingImpact EvaluationIt Performance MeasurementMulti-criteria Decision AnalysisPerformance EvaluationSuccess CriteriaCase Study EvaluationImpact AssessmentImpact Measurement FrameworksImpact Measurement ModelsMulti-criteria Performance EvaluationPortal PerformancePortal Performance EvaluationSuccess Criteria Evaluation
We describe an approach for success evaluation of Web portals by benchmarking user perceived impact with Multiple-Criteria Decision Analysis (MCDA). For impact measurement a questionnaire is used. The method is applied in a case study of four eGovernment portals and results are discussed.
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