Public Personnel Management · 2002 · 68 citations · 0 references
ManagementHuman Resource ManagementPerformance ManagementBalanced ScorecardHuman Resource Information SystemsPerformance MeasurementBalanced Scorecard DesignBalanced Scorecard ImplementationHuman Resource StrategyHuman Resources SystemsPerformance Management SystemsPerformance MeasuresBalanced Scorecard ArchitectureBalanced Scorecard EvaluationHuman Resource ScorecardsHuman Resource System EvaluationHuman Resources AlignmentScorecard Design
One of the most significant challenges faced by public personnel executives today is measuring the performance of their human resources information system (HRIS) in order to justify the value-added contribution of the HRIS to accomplishing the organization's mission. Over the last year, the CIA developed and implemented a balanced scorecard-based performance measurement system for its HRIS to justify cost and highlight the effectiveness of the system. The HRIS Program Director, Patricia Minard, used the Kaplan-Norton balanced scorecard framework to identify and align the organization's goals, objectives, and measures; to gather baseline data to measure against established measurement targets; and to measure and demonstrate the value-added contribution of the HRIS.