Breakthrough process redesign: new pathways to customer value

Abstract

Breakthrough process redesign is a visionary business goal that has been much discussed. This book shows how to achieve breakthroughs by presenting a highly flexible model that any reader can use in any company. It shows readers how to: make process redesign the driving force behind a company; determine customer needs, and consistently fulfil them; select quick-win projects to solicit early enthusiasm; and set improvement goals and measurements. Charlene B. Adair is the author of The Human Side of Just-In-Time.