Service Redesign

Service Redesign is a systematic academic construct within Service Delivery Design and Service Process Design that involves the fundamental reconfiguration of service systems, processes, or interfaces to improve performance, efficiency, or user experience, distinguished by its focus on transformative modification rather than incremental improvement.

222

Publications

12.3K

Citations

756

Authors

379

Institutions

Publications per year

2017–2026

Parents

Service Delivery DesignService Process Design

Publications

222

Service Positioning through Structural Change

G. Lynn Shostack · Journal of Marketing · 1987 · 832 citations

Business, Marketing, Marketing Management +16

Servitization and deservitization: Overview, concepts, and definitions

Christian Kowalkowski, Heiko Gebauer, Bart Kamp et al. · Industrial Marketing Management · 2017 · 538 citations · Full text

Business, Leadership, Strategy +12

Designing youth mental health services for the 21st century: examples from Australia, Ireland and the UK

Patrick D. McGorry, Tony Bates, Max Birchwood · The British Journal of Psychiatry · 2013 · 530 citations · Full text

Medicine, Health Services Administration, Psychiatry +17

Transformational change in health care systems

Carol VanDeusen Lukas, Sally K. Holmes, Alan Cohen et al. · Health Care Management Review · 2007 · 479 citations

Management, Change Management, Health Systems +17

A systematic design approach for service innovation of smart product-service systems

Pai Zheng, Tzu-Jui Lin, Chun‐Hsien Chen et al. · Journal of Cleaner Production · 2018 · 404 citations · Full text

Management, Innovation Management, Systems Engineering +16

1–5 of 222

Authors

756

RV
Robert Van Der Meer
University of Strathclyde, United Kingdom
4 publications · 219 citations
4
h-index
MK
Michael Keen
International Monetary Fund, United States
4 publications · 368 citations
4
h-index
DS
Daniela Sangiorgi
Lancaster University, United Kingdom
4 publications · 478 citations
4
h-index
PF
Patricia Findlay
University of Strathclyde, United Kingdom
3 publications · 148 citations
3
h-index
MB
Marion Bennie
University of Strathclyde, United Kingdom
3 publications · 148 citations
3
h-index

1–5 of 756

Institutions

379

1–8 of 379

Venues

PubMed
Repository · 8 publications · 175 citations
8
h-index
Service Industries Journal
4 publications · 252 citations
4
h-index
Journal of Service Research
JSR · 4 publications · 392 citations
4
h-index
BMJ Open
4 publications · 57 citations
4
h-index
Journal of Marketing
JM · 4 publications · 1.5K citations
4
h-index

1–5