Concepedia

Visitor Service Quality

Visitor Service Quality is a construct in visitor experience management that denotes the degree to which services provided to visitors meet or exceed their expectations, distinguished by its focus on the evaluation of service performance through dimensions such as reliability, responsiveness, assurance, empathy, and tangibles.

171

Publications

10.8K

Citations

383

Authors

196

Institutions

Publications per year

2017–2026

45

Parents

Publications

171

Modelling perceived quality, visitor satisfaction and behavioural intentions at the destination level

Vesna Žabkar, Maja Makovec Brenčić, Tanja Dmitrović · Tourism Management · 2009 · 684 citations

, , +16

Measuring Service Quality in the Travel and Tourism Industry

Gavin R. Fick, J. R. Brent Ritchie · Journal of Travel Research · 1991 · 563 citations

, , +17

Assessing tourist behavioral intentions through perceived service quality and customer satisfaction

María Elisa Alén González, Lorenzo Rodríguez Comesaña, José António Fraiz Brea · Journal of Business Research · 2006 · 390 citations

, , +16

An Empirical Investigation of the Relationships Between Service Quality, Satisfaction and Behavioral Intentions among Visitors to a Wildlife Refuge

Shu Tian-Cole, John L. Crompton, Victor L. Willson · Journal of Leisure Research · 2002 · 379 citations

, , +14

Promoting service quality in tourist hotels: the role of HRM practices and service behavior

Sheng‐Hshiung Tsaur, Yi-Chun Lin · Tourism Management · 2003 · 369 citations

, , +16

1–5 of 171

Authors

383

  1. MO
    Martin O’Neill

    Auburn University, United States

    7 publications · 544 citations

    7

    h-index

  2. GC
    Gary Crilley

    University of South Australia, Australia

    5 publications · 138 citations

    5

    h-index

  3. RT
    Ross Taplin

    Curtin University, Australia

    3 publications · 180 citations

    3

    h-index

  4. JL
    John L. Crompton

    Texas A&M University, United States

    3 publications · 844 citations

    3

    h-index

  5. JM
    Jan Mattsson

    Roskilde University, Denmark

    2 publications · 189 citations

    2

    h-index

1–5 of 383

Institutions

196

  1. Edith Cowan University

    Perth, Australia

    5 h-index

    11 publications

    793 citations

  2. University of South Australia

    Adelaide, Australia

    4 h-index

    7 publications

    234 citations

  3. Sun Yat-sen University

    Guangzhou, China

    4 h-index

    5 publications

    548 citations

  4. University of Florida

    Gainesville, United States

    3 h-index

    5 publications

    388 citations

  5. Akdeniz University

    Antalya, Türkiye

    3 h-index

    5 publications

    497 citations

  6. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    3 h-index

    7 publications

    397 citations

  7. University of Missouri

    Columbia, United States

    3 h-index

    3 publications

    684 citations

  8. Curtin University

    Perth, Australia

    3 h-index

    3 publications

    180 citations

1–8 of 196

Venues

  1. Journal of Quality Assurance in Hospitality & Tourism

    JQAHT · 9 publications · 329 citations

    9

    h-index

  2. Journal of Travel Research

    JTR · 6 publications · 1.2K citations

    6

    h-index

  3. Journal Of Vacation Marketing

    JVM · 5 publications · 350 citations

    5

    h-index

  4. Tourism Management

    5 publications · 1.2K citations

    5

    h-index

  5. Journal of Travel & Tourism Marketing

    JTTM · 5 publications · 401 citations

    5

    h-index

1–5