Concepedia

Gary Crilley

GC

Statistics

Publications

14

Citations

681

H-Index

13

Active since

1996

Affiliations

University of South Australia(Current)

Griffith University

Gary Crilley is an author at University of South Australia specializing in management, business, and service quality.

Top concepts

BusinessManagementMarketingService QualityTourismCustomer SatisfactionHospitality ManagementTotal Quality ManagementQuantitative ManagementSports Marketing

Publications per year

1996–2012

14

Publications

14

Measuring customer service quality in sports and leisure centres

Gary Howat, James D. Absher, Gary Crilley et al. · Managing Leisure · 1996 · 232 citations

Total Quality Management, Customer Satisfaction, Cermcsq Questionnaire +11

The relationships between service problems and perceptions of service quality, satisfaction, and behavioral intentions of Australian public sports and leisure center customers.

Gary Howat, Duncan Murray, Gary Crilley · Journal of Park and Recreation Administration · 1999 · 124 citations

Customer Satisfaction, Consumer Research, Service Quality +19

Predicting Visitor Satisfaction in Parks: Comparing the Value of Personal Benefit Attainment and Service Levels in Kakadu National Park, Australia

Gary Crilley, Delene Weber, Ross Taplin · Visitor Studies · 2012 · 75 citations

A focused service quality, benefits, overall satisfaction and loyalty model for public aquatic centres

Gary Howat, Gary Crilley, Richard McGrath · Managing Leisure · 2008 · 72 citations

Total Quality Management, Customer Satisfaction, Focused Service Quality +16

Customer Service Quality, Satisfaction, and Operational Performance: A proposed model for Australian public aquatic centres

Gary Howat, Gary Crilley · Annals of Leisure Research · 2007 · 31 citations

Total Quality Management, Customer Satisfaction, Operational Performance +16

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