Concepedia

Service Reliability Management

Service Reliability Management is a strategic framework within service supply chain management that systematically ensures consistent delivery of promised service performance through proactive monitoring, risk mitigation, and process standardization across service delivery networks.

34

Publications

1K

Citations

101

Authors

62

Institutions

Publications per year

2017–2026

14

Parents

Publications

34

A CIT investigation of servicescape failures and associated recovery strategies

K. Douglas Hoffman, Scott W. Kelley, Beth C. Chung · Journal of Services Marketing · 2003 · 149 citations

, , +13

Optimizing reliability and service parts logistics for a time-varying installed base

Tongdan Jin, Yu Tian · European Journal of Operational Research · 2011 · 83 citations

, , +14

A generalized petri net-based modeling framework for service reliability evaluation and management of cloud data centers

Xiaoyang Li, Yue Liu, Yan‐Hui Lin et al. · Reliability Engineering & System Safety · 2020 · 61 citations

, , +16

Proactive Fault-Tolerance Technique to Enhance Reliability of Cloud Service in Cloud Federation Environment

Benay Kumar Ray, Avirup Saha, Sunirmal Khatua et al. · IEEE Transactions on Cloud Computing · 2020 · 58 citations

, , +17

Don’t try harder: using customer inoculation to build resistance against service failures

Sven Mikolon, Benjamin Quaiser, Jan Wieseke · Journal of the Academy of Marketing Science · 2014 · 56 citations · Full text

, , +15

1–5 of 34

Authors

101

  1. YL
    Yue Liu

    Chinese Academy of Sciences, China

    2 publications · 80 citations

    2

    h-index

  2. XL
    Xiaoyang Li

    Beihang University, China

    2 publications · 80 citations

    2

    h-index

  3. LX
    Lianghua Xiao

    Beihang University, China

    2 publications · 80 citations

    2

    h-index

  4. BC
    Beth C. Chung

    Colorado State University, United States

    1 publications · 149 citations

    1

    h-index

  5. ZS
    Zifan Shen

    South China University of Technology, China

    1 publications · 15 citations

    1

    h-index

1–5 of 101

Institutions

62

  1. Beihang University

    Beijing, China

    2 h-index

    7 publications

    301 citations

  2. Kangwon National University

    Chuncheon, South Korea

    1 h-index

    1 publications

    16 citations

  3. Sharda University

    Greater Noida, India

    1 h-index

    1 publications

    14 citations

  4. VTT Technical Research Centre of Finland

    Espoo, Finland

    1 h-index

    2 publications

    88 citations

  5. Georgia Southern University

    Statesboro, United States

    1 h-index

    1 publications

    15 citations

  6. Colorado State University

    Fort Collins, United States

    1 h-index

    1 publications

    149 citations

  7. Amirkabir University of Technology

    Tehran, Iran

    1 h-index

    2 publications

    46 citations

  8. Sun Yat-sen University

    Guangzhou, China

    1 h-index

    1 publications

    83 citations

1–8 of 62

Venues

  1. European Journal of Operational Research

    3 publications · 120 citations

    3

    h-index

  2. Journal of the Academy of Marketing Science

    1 publications · 56 citations

    1

    h-index

  3. 1

    h-index

  4. 1

    h-index

  5. Applied Energy

    1 publications · 30 citations

    1

    h-index

1–5