Concepedia
Statistics
Publications
29
Citations
3.8K
H-Index
23
Active since
1989
Affiliations
Colorado State University(Current)
University of Kentucky
University of North Carolina Wilmington
Western Kentucky University
Mississippi State University
K. Douglas Hoffman is an author at Colorado State University specializing in business, marketing, and service recovery.
Publications per year
1989–2023
A typology of retail failures and recoveries
Scott W. Kelley, K. Douglas Hoffman, Mark A. Davis · Journal of Retailing · 1993 · 870 citations
Business, Operations Management, Retail Management +12
Tracking service failures and employee recovery efforts
K. Douglas Hoffman, Scott W. Kelley, Holly M. Rotalsky · Journal of Services Marketing · 1995 · 609 citations
Management, Hospitality Management, Organizational Behavior +17
Perceived justice needs and recovery evaluation: a contingency approach
K. Douglas Hoffman, Scott W. Kelley · European Journal of Marketing · 2000 · 294 citations
Business, Marketing, Marketing Management +17
Atmospherics, Service Encounters and Consumer Decision Making: An Integrattve Perspective
K. Douglas Hoffman, L. W. Turley · The Journal of Marketing Theory and Practice · 2002 · 242 citations
Business, Marketing, Marketing Management +16
Service Provider Job Satisfaction and Customer
K. Douglas Hoffman, Thomas N. Ingram · Journal of Services Marketing · 1992 · 234 citations
Management, Organizational Behavior, Customer Relationship Management +14
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