Concepedia

Holly M. Rotalsky

HM

2

Publications

642

Citations

2

H-Index

1995

Active since

Affiliations

University of Kentucky(Current)

Holly M. Rotalsky is an author at University of Kentucky specializing in customer satisfaction, management, and marketing.

Top concepts

BusinessMarketingManagementReliabilityHuman ResourcesCrisis ManagementCustomer SatisfactionWorkforce DevelopmentService QualityMarketing Strategy

Publications per year

1995–2016

2

Publications

2

Tracking service failures and employee recovery efforts

Scott W. Kelley, Holly M. Rotalsky · Journal of Services Marketing · 1995 · 604 citations

Customer Satisfaction, It Disaster Recovery, Human Resource Management +17

Retrospective: tracking service failures and employee recovery efforts

Scott W. Kelley, Holly M. Rotalsky · Journal of Services Marketing · 2016 · 38 citations

Customer Satisfaction, Recovery Program, Services Management +17

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