Concepedia

Service Level Standards

Service Level Standards is a performance benchmarking construct that specifies the minimum acceptable levels of service quality, reliability, and responsiveness required to guide decision-making and resource allocation within capital improvements programming.

69

Publications

3.6K

Citations

171

Authors

81

Institutions

Publications per year

2017–2026

10

Parents

Publications

69

Cutting Corners and Working Overtime: Quality Erosion in the Service Industry

Rogelio Oliva, John D. Sterman · Management Science · 2001 · 490 citations

, , +14

A recovery-oriented service system: Setting some system level standards.

William A. Anthony · Psychiatric Rehabilitation Journal · 2000 · 360 citations

, , +12

The Pontis Bridge Management System

Edgar P. Small, Allen Marshall · Structural Engineering International · 1998 · 279 citations

, , +14

Aggregate Safety Stock Levels and Component Part Commonality

David Collier · Management Science · 1982 · 213 citations

, , +17

Utility computing SLA management based upon business objectives

Melissa Buco, Rong Chang, Laura Luan et al. · IBM Systems Journal · 2004 · 140 citations

, , +13

1–5 of 69

Authors

171

  1. KM
    Katharine McBride

    South Australian Health and Medical Research Institute, Australia

    2 publications · 34 citations

    2

    h-index

  2. TL
    Tony Lawson

    University of Cambridge, United Kingdom

    2 publications · 34 citations

    2

    h-index

  3. LA
    Liping A. Cai

    Purdue University West Lafayette, United States

    2 publications · 38 citations

    2

    h-index

  4. SB
    Syahriah Bachok

    International Islamic University Malaysia, Malaysia

    2 publications · 22 citations

    2

    h-index

  5. RO
    Rebekah O’Shea

    South Australian Health and Medical Research Institute, Australia

    2 publications · 34 citations

    2

    h-index

1–5 of 171

Institutions

81

  1. Michigan State University

    East Lansing, United States

    3 h-index

    5 publications

    116 citations

  2. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    3 h-index

    7 publications

    480 citations

  3. University of South Australia

    Adelaide, Australia

    2 h-index

    8 publications

    136 citations

  4. Kyung Hee University

    Seoul, South Korea

    2 h-index

    5 publications

    98 citations

  5. King's College London

    London, United Kingdom

    2 h-index

    4 publications

    150 citations

  6. International Islamic University Malaysia

    Kuala Lumpur, Malaysia

    2 h-index

    10 publications

    110 citations

  7. Baker Heart and Diabetes Institute

    Melbourne, Australia

    2 h-index

    4 publications

    68 citations

  8. Universiti Putra Malaysia

    Seri Kembangan, Malaysia

    2 h-index

    2 publications

    22 citations

1–8 of 81

Venues

  1. 3

    h-index

  2. Cornell Hotel and Restaurant Administration Quarterly

    CQ · 3 publications · 69 citations

    3

    h-index

  3. Heart Lung and Circulation

    2 publications · 34 citations

    2

    h-index

  4. Service Industries Journal

    2 publications · 66 citations

    2

    h-index

  5. PLANNING MALAYSIA

    2 publications · 22 citations

    2

    h-index

1–5