Concepedia

Service Delivery Standardization

Service Delivery Standardization is a service delivery method that systematizes the processes, procedures, and interactions involved in service execution to ensure consistent quality, efficiency, and replicability across diverse operational contexts.

20

Publications

1.3K

Citations

54

Authors

38

Institutions

Publications per year

2017–2026

6

Parents

Publications

20

Integration of standardization and customization: Impact on service quality, customer satisfaction, and loyalty

Leila Agha Kasiri, Kenny Teoh Guan Cheng, Murali Sambasivan et al. · Journal of Retailing and Consumer Services · 2016 · 463 citations

, , +14

Standardisation and particularisation in services: evidence from Germany

Bruce Tether, Christiane Hipp, Ian Miles · Research Policy · 2001 · 176 citations

, , +5

A re-examination of service standardization versus customization from the consumer’s perspective

Ying Ding, Hean Tat Keh · Journal of Services Marketing · 2016 · 142 citations

, , +16

Assessment of adolescent and youth friendly services in primary healthcare facilities in two provinces in South Africa

Shamagonam James, Pedro T. Pisa, John Imrie et al. · BMC Health Services Research · 2018 · 117 citations · Full text

, , +13

The effect of standardization and customization on service satisfaction

Guangping Wang, Jianling Wang, Xiaoqin Ma et al. · Journal of Service Science · 2010 · 66 citations

, , +12

1–5 of 20

Authors

54

  1. XW
    Xiongyuan Wang

    Zhongnan University of Economics and Law, China

    1 publications · 20 citations

    1

    h-index

  2. RF
    Rachael Finn

    University of Nottingham, United Kingdom

    1 publications · 18 citations

    1

    h-index

  3. PT
    Pedro T. Pisa

    University of the Witwatersrand, South Africa

    1 publications · 117 citations

    1

    h-index

  4. AR
    Alice Rondini

    University of Bergamo, Italy

    1 publications · 15 citations

    1

    h-index

  5. MM
    Mayarni Mayarni

    Universitas Muhammadiyah Prof Dr Hamka, Indonesia

    1 publications · 31 citations

    1

    h-index

1–5 of 54

Institutions

38

  1. IBM (United States)

    Armonk, United States

    2 h-index

    2 publications

    66 citations

  2. OsloMet – Oslo Metropolitan University

    Oslo, Norway

    1 h-index

    1 publications

    12 citations

  3. Technische Universität Berlin

    Berlin, Germany

    1 h-index

    1 publications

    33 citations

  4. Nord University

    Bodø, Norway

    1 h-index

    1 publications

    52 citations

  5. Youth Development

    Albuquerque, United States

    1 h-index

    1 publications

    10 citations

  6. University of York

    York, United Kingdom

    1 h-index

    1 publications

    18 citations

  7. Pennsylvania State University

    State College, United States

    1 h-index

    2 publications

    132 citations

  8. University of Pennsylvania

    Philadelphia, United States

    1 h-index

    1 publications

    10 citations

1–8 of 38

Venues

  1. Service Industries Journal

    2 publications · 45 citations

    2

    h-index

  2. IBM Systems Journal

    2 publications · 66 citations

    2

    h-index

  3. Journal of the Association for Information Systems

    JAIS · 1 publications · 10 citations

    1

    h-index

  4. Journal of Health Services Research & Policy

    1 publications · 18 citations

    1

    h-index

  5. BMC Health Services Research

    1 publications · 117 citations

    1

    h-index

1–5