Concepedia

Service Auditing

Service Auditing is a systematic evaluation method that belongs to the class of service evaluation contributions, distinguished by its focus on assessing the alignment of service delivery with predefined standards, policies, or regulatory requirements.

38

Publications

1.3K

Citations

95

Authors

55

Institutions

Publications per year

2017–2026

6

Parents

Publications

38

Understanding financial auditing from a service perspective

W. Robert Knechel, Edward Thomas · Accounting Organizations and Society · 2019 · 171 citations

, , +12

Service evaluation, audit and research: what is the difference?

Alison Twycross, Allison Shorten · Evidence-Based Nursing · 2014 · 111 citations · Full text

, , +17

Aligning organizational processes with mission: The case of service excellence

John C. Crotts, Dundan R. Dickson, Robert C. Ford · Academy of Management Perspectives · 2005 · 110 citations · Full text

, , +14

A framework for conducting a services marketing audit

Leonard L. Berry, Jeffrey S. Conant · Journal of the Academy of Marketing Science · 1991 · 101 citations

, , +11

A Framework for Conducting a Services Marketing Audit

Leonard L. Berry, Jeffery S. Conant, A. Parasuraman · Journal of the Academy of Marketing Science · 1991 · 82 citations

, , +11

1–5 of 38

Authors

95

  1. NM
    Natalia Mintchik

    University of Cincinnati, United States

    2 publications · 33 citations

    2

    h-index

  2. ME
    Matthew Ege

    Texas A&M University, United States

    2 publications · 33 citations

    2

    h-index

  3. LL
    Leonard L. Berry

    Texas A&M University, United States

    2 publications · 183 citations

    2

    h-index

  4. WR
    W. Robert Knechel

    University of Florida, United States

    2 publications · 181 citations

    2

    h-index

  5. JS
    Jacques Sauvé

    Universidade Federal de Campina Grande, Brazil

    2 publications · 34 citations

    2

    h-index

1–5 of 95

Institutions

55

  1. Texas A&M University

    College Station, United States

    3 h-index

    7 publications

    561 citations

  2. University of Florida

    Gainesville, United States

    3 h-index

    5 publications

    298 citations

  3. Hong Kong Baptist University

    Hong Kong, Hong Kong

    1 h-index

    1 publications

    23 citations

  4. KPMG (United Kingdom)

    London, United Kingdom

    1 h-index

    1 publications

    25 citations

  5. University of Illinois Urbana-Champaign

    Urbana, United States

    1 h-index

    2 publications

    78 citations

  6. Universitat de València

    Valencia, Spain

    1 h-index

    4 publications

    76 citations

  7. Ludwig-Maximilians-Universität München

    Munich, Germany

    1 h-index

    1 publications

    11 citations

  8. University of Bath

    Bath, United Kingdom

    1 h-index

    1 publications

    13 citations

1–8 of 55

Venues

  1. Auditing A Journal of Practice & Theory

    AJPT · 2 publications · 32 citations

    2

    h-index

  2. Cornell Hotel and Restaurant Administration Quarterly

    CQ · 2 publications · 90 citations

    2

    h-index

  3. Managerial Auditing Journal

    MAJ · 2 publications · 41 citations

    2

    h-index

  4. Journal of the Academy of Marketing Science

    2 publications · 183 citations

    2

    h-index

  5. SSRN Electronic Journal

    Repository · 2 publications · 22 citations

    2

    h-index

1–5