Concepedia

Return Intentions

Return Intentions is a psychological construct representing a consumer's conscious plan or decision to return a product, distinguished from related behavioral intentions by its specific focus on the act of reversing a purchase due to dissatisfaction, perceived value mismatch, or post-purchase dissonance.

131

Publications

6.9K

Citations

275

Authors

178

Institutions

Publications per year

2017–2026

58

Variants

Return Intention

Parents

Publications

131

Influence of institutional DINESERV on customer satisfaction, return intention, and word-of-mouth

Woo Gon Kim, Christy Yen Nee Ng, Yen‐Soon Kim · International Journal of Hospitality Management · 2008 · 490 citations

, , +16

Determinants of e-repurchase intentions: An integrative model of quadruple retention drivers

Hsien-Tung Tsai, Heng‐Chiang Huang · Information & Management · 2007 · 314 citations

, , +16

Managing Internet Product Returns: A Focus on Effective Service Operations

Diane A. Mollenkopf, Elliot Rabinovich, Timothy M. Laseter et al. · Decision Sciences · 2007 · 207 citations

, , +14

Return Migration Intentions in the Integration–Transnationalism Matrix

Jørgen Carling, Silje Vatne Pettersen · International Migration · 2014 · 187 citations · Full text

, , +10

An examination of the antecedents of repatronage intentions across different retail store formats

Debra Grace, Aron O’Cass · Journal of Retailing and Consumer Services · 2004 · 179 citations · Full text

, , +14

1–5 of 131

Authors

275

  1. AT
    Aysıt Tansel

    Middle East Technical University, Türkiye

    5 publications · 283 citations

    5

    h-index

  2. ND
    Nil Demet Güngör

    Middle East Technical University, Türkiye

    4 publications · 253 citations

    4

    h-index

  3. CD
    Christian Dustmann

    University College London, United Kingdom

    3 publications · 128 citations

    3

    h-index

  4. HR
    Heejung Ro

    University of Central Florida, United States

    3 publications · 71 citations

    3

    h-index

  5. YY
    Youjae Yi

    Seoul National University, South Korea

    3 publications · 95 citations

    3

    h-index

1–5 of 275

Institutions

178

  1. IZA - Institute of Labor Economics

    Bonn, Germany

    5 h-index

    5 publications

    187 citations

  2. University of Central Florida

    Orlando, United States

    5 h-index

    8 publications

    220 citations

  3. Middle East Technical University

    Ankara, Türkiye

    5 h-index

    7 publications

    399 citations

  4. Chinese University of Hong Kong

    Hong Kong, Hong Kong

    3 h-index

    4 publications

    147 citations

  5. Atilim University

    Ankara, Türkiye

    3 h-index

    3 publications

    167 citations

  6. Seoul National University

    Seoul, South Korea

    3 h-index

    5 publications

    172 citations

  7. Pennsylvania State University

    State College, United States

    3 h-index

    5 publications

    160 citations

  8. Ankara University

    Ankara, Türkiye

    3 h-index

    3 publications

    118 citations

1–8 of 178

Venues

  1. Psychology and Marketing

    5 publications · 225 citations

    5

    h-index

  2. International Migration

    4 publications · 481 citations

    4

    h-index

  3. Population Space and Place

    4 publications · 149 citations

    4

    h-index

  4. 3

    h-index

  5. SSRN Electronic Journal

    Repository · 3 publications · 85 citations

    3

    h-index

1–5