Online Returns Behavior

Online Returns Behavior is a consumer action pattern within the domain of online consumer behavior that specifically refers to the decision-making and behavioral processes associated with returning purchased products in e-commerce contexts.

Publications

Citations

109

Authors

Institutions

Publications per year

2017–2026

Parents

Online Consumer Behavior

Publications

Online and Offline Information for Omnichannel Retailing

Fei Gao, Xuanming Su · Manufacturing & Service Operations Management · 2016 · 452 citations · Full text

Business, Marketing, Retail Management +17

The customer consequences of returns in online retailing: An empirical analysis

Stanley E. Griffis, Shashank Rao, Thomas J. Goldsby et al. · Journal of Operations Management · 2012 · 256 citations

Business, Operations Management, Retail Management +14

Online purchase return policy leniency and purchase decision: Mediating role of consumer trust

Pejvak Oghazi, Stefan Karlsson, Daniel Hellström et al. · Journal of Retailing and Consumer Services · 2018 · 227 citations

Business, Marketing, Marketing Management +16

Examining relationships between the return policy, product quality, and pricing strategy in online direct selling

Yongjian Li, Lei Xu, Dahui Li · International Journal of Production Economics · 2013 · 200 citations

Management, Marketing, Marketing Management +16

Product returns on the Internet: A case of mixed signals?

Carolyn M. Bonifield, Catherine Cole, Randall L. Schultz · Journal of Business Research · 2009 · 195 citations

Social Sciences, Economics, Marketing +9

1–5 of 41

Authors

109

YF
Yanjie Fu
University of Central Florida, United States
2 publications · 42 citations
2
h-index
KH
Klas Hjort
Uppsala University, Sweden
2 publications · 297 citations
2
h-index
JW
Jia Wang
Nanchang University, China
2 publications · 36 citations
2
h-index
XL
Xiaolin Li
London School of Economics and Political Science, United Kingdom
2 publications · 42 citations
2
h-index
SY
Shuai Yan
Shanghai University, China
2 publications · 120 citations
2
h-index

1–5 of 109

Institutions

1–8 of 76

Venues

Journal of Retailing and Consumer Services
6 publications · 415 citations
6
h-index
SSRN Electronic Journal
Repository · 4 publications · 127 citations
4
h-index
Journal of Cleaner Production
2 publications · 44 citations
2
h-index
Journal of Business Research
JBR · 2 publications · 256 citations
2
h-index
European Journal of Operational Research
2 publications · 93 citations
2
h-index

1–5