The customer consequences of returns in online retailing: An empirical analysis

Stanley E. Griffis, Shashank Rao, Thomas J. Goldsby, +1

Journal of Operations Management

Customer SatisfactionCustomer ConsequencesConsumer UncertaintyPurchase BehaviorDigital Marketing +19

Failure to deliver? Linking online order fulfillment glitches with future purchase behavior

Shashank Rao, Stanley E. Griffis, Thomas J. Goldsby

Journal of Operations Management

Customer SatisfactionDigital MarketingConsumer ResearchOnline Customer BehaviorBuying Behavior +14

Electronic Logistics Service Quality (e-LSQ): Its Impact on the Customer’s Purchase Satisfaction and Retention

Shashank Rao, Thomas J. Goldsby, Stanley E. Griffis, +1

Journal of Business Logistics

The role of physical distribution services as determinants of product returns in Internet retailing

Shashank Rao, Elliot Rabinovich, Dheeraj Raju

Journal of Operations Management

Customer SatisfactionConsumer UncertaintyConsumer ResearchOnline Customer BehaviorBuying Behavior +15

The alignment of information systems with organizational objectives and strategies in health care

Marianne Bush, Albert L. Lederer, Xun Li, +2

International Journal of Medical Informatics

NursingClinical SystemPrimary CareHealth PolicyInformation Systems +11

Return Time Leniency in Online Retail: A Signaling Theory Perspective on Buying Outcomes

Shashank Rao, Kang Bok Lee, Brian L. Connelly, +1

Decision Sciences

Customer SatisfactionConsumer UncertaintyBehavioral Decision MakingReturn Time LeniencyConsumer Research +19

WHY THEY ENJOY VIRTUAL GAME WORLDS? AN EMPIRICAL INVESTIGATION

Jiming Wu, Pengtao Li, Shashank Rao

Journal of electronic commerce research

Customer SatisfactionOnline GamingGame TheoryCommunicationVirtual Reality +16

Linking Order Fulfillment Performance to Referrals in Online Retailing: An Empirical Analysis

Stanley E. Griffis, Shashank Rao, Thomas J. Goldsby, +2

Journal of Business Logistics

Customer SatisfactionDigital MarketingConsumer ResearchOnline Customer BehaviorBuying Behavior +17

On the quest for supply chain transparency through Blockchain: Lessons learned from two serialized data projects

Shashank Rao, Allan Gulley, M. B. Russell, +1

Journal of Business Logistics

EngineeringTradeSmart ManufacturingDistributed LedgerSupply Chain Transparency +24

The marketing and logistics efficacy of online sales channels

Shashank Rao, Thomas J. Goldsby, Deepak Iyengar

International Journal of Physical Distribution & Logistics Management

Customer SatisfactionDigital MarketingConsumer ResearchOnline Customer BehaviorBuying Behavior +16