Shashank Rao

The customer consequences of returns in online retailing: An empirical analysis

Stanley E. Griffis, Shashank Rao, Thomas J. Goldsby et al. · Journal of Operations Management · 2012 · 250 citations

Customer Satisfaction, Customer Consequences, Consumer Uncertainty +21

Failure to deliver? Linking online order fulfillment glitches with future purchase behavior

Shashank Rao, Stanley E. Griffis, Thomas J. Goldsby · Journal of Operations Management · 2011 · 186 citations

Customer Satisfaction, Digital Marketing, Consumer Research +16

Electronic Logistics Service Quality (e-LSQ): Its Impact on the Customer’s Purchase Satisfaction and Retention

Shashank Rao, Thomas J. Goldsby, Stanley E. Griffis et al. · Journal of Business Logistics · 2011 · 179 citations

The role of physical distribution services as determinants of product returns in Internet retailing

Shashank Rao, Elliot Rabinovich, Dheeraj Raju · Journal of Operations Management · 2014 · 174 citations

Customer Satisfaction, Consumer Uncertainty, Consumer Research +17

The alignment of information systems with organizational objectives and strategies in health care

Marianne Bush, Albert L. Lederer, Xun Li et al. · International Journal of Medical Informatics · 2009 · 101 citations

Nursing, Clinical System, Primary Care +13