Concepedia

Front Office Operations

Front Office Operations is a functional area of hospitality and lodging operations management that comprises the systems, procedures, and guest-contact activities carried out at the reception and associated service points to handle reservations, registration, room assignment, in-house guest services, billing, and check-out while coordinating guest information and service delivery with other hotel departments.

17

Publications

983

Citations

38

Authors

30

Institutions

Publications per year

2017–2026

3

Parents

Children

Publications

17

An empirical examination of the acceptance behaviour of hotel front office systems: An extended technology acceptance model

Taegoo Terry Kim, Jae Hyoung Lee, Rob Law · Tourism Management · 2007 · 367 citations

, , +16

A typology of de‐coupling strategies in mixed services

Richard Metters, Vicente Vargas · Journal of Operations Management · 2000 · 134 citations

, , +12

Skills and work in the hospitality sector

Tom Baum · International Journal of Contemporary Hospitality Management · 2006 · 94 citations

, , +10

Managing front office operations

Michael Fitzgerald · International Journal of Hospitality Management · 1991 · 60 citations

, , +7

Commercializing the Back Office at Lloyds of London:

Mary C. Lacity, Leslie P. Willcocks, David Feeny · European Management Journal · 2004 · 58 citations

, , +6

1–5 of 17

Authors

38

  1. TB
    Tom Baum

    University of Strathclyde, United Kingdom

    2 publications · 127 citations

    2

    h-index

  2. RT
    Ronald T. Pannesi

    University of North Carolina at Chapel Hill, United States

    1 publications · 36 citations

    1

    h-index

  3. KR
    Karine Raïes

    École de management de Lyon, France

    1 publications · 16 citations

    1

    h-index

  4. MA
    Marlene Amorim

    University of Aveiro, Portugal

    1 publications · 17 citations

    1

    h-index

  5. AD
    Aude Deville

    Université Côte d'Azur, France

    1 publications · 16 citations

    1

    h-index

1–5 of 38

Institutions

30

  1. University of Strathclyde

    Glasgow, United Kingdom

    2 h-index

    2 publications

    127 citations

  2. École de management de Lyon

    Lyon, France

    1 h-index

    1 publications

    16 citations

  3. Northern University of Malaysia

    Jitra, Malaysia

    1 h-index

    1 publications

    18 citations

  4. Hong Kong Polytechnic University

    Hong Kong, Hong Kong

    1 h-index

    1 publications

    367 citations

  5. The University of Queensland

    Brisbane, Australia

    1 h-index

    1 publications

    18 citations

  6. University of Aveiro

    Aveiro, Portugal

    1 h-index

    1 publications

    17 citations

  7. Centre National de la Recherche Scientifique

    Paris, France

    1 h-index

    1 publications

    16 citations

  8. University of Missouri–St. Louis

    St Louis, United States

    1 h-index

    1 publications

    58 citations

1–8 of 30

Venues

  1. 3

    h-index

  2. 1

    h-index

  3. Tourism Management

    1 publications · 367 citations

    1

    h-index

  4. 1

    h-index

  5. Anatolia

    1 publications · 18 citations

    1

    h-index

1–5