Concepedia

Customer Feedback Collection

Customer Feedback Collection is a systematic process within customer feedback management that involves the identification, acquisition, and aggregation of customer opinions, perceptions, and evaluations through structured methods such as surveys, interviews, and digital platforms, distinguished by its focus on gathering raw, uninterpreted input directly from customers to inform organizational decision-making.

45

Publications

2.7K

Citations

137

Authors

91

Institutions

Publications per year

2017–2026

18

Parents

Publications

45

Travel Blogs and the Implications for Destination Marketing

Bing Pan, Tanya MacLaurin, John C. Crotts · Journal of Travel Research · 2007 · 785 citations

, , +17

The Expectancy-Disconfirmation Paradigm: A Critique

Atìla Yüksel, Fisun Yüksel · Journal of Hospitality & Tourism Research · 2001 · 207 citations

, , +15

Analyzing Customer Experience Feedback Using Text Mining

Francisco Villarroel Ordenes, Babis Theodoulidis, Jamie Burton et al. · Journal of Service Research · 2014 · 185 citations · Full text

, , +17

Building blocks for continuous experimentation

Fabian Fagerholm, Alejandro Sánchez Guinea, Hanna Mäenpää et al. · 2014 · 108 citations

, , +14

Leveraging multi-criteria customer feedback for satisfaction analysis and improved recommendations

Dietmar Jannach, Markus Zanker, Matthias Fuchs · Information Technology & Tourism · 2014 · 107 citations

, , +16

1–5 of 45

Authors

137

  1. IU
    Ikram Ullah

    King Abdulaziz University, Saudi Arabia

    2 publications · 49 citations

    2

    h-index

  2. SE
    Scott E. Sampson

    Brigham Young University, United States

    2 publications · 53 citations

    2

    h-index

  3. AH
    Ammara Habib

    Gomal University, Pakistan

    2 publications · 49 citations

    2

    h-index

  4. AB
    Adil Baykasoğlu

    Dokuz Eylül University, Türkiye

    1 publications · 29 citations

    1

    h-index

  5. FY
    Fisun Yüksel

    Adnan Menderes University, Türkiye

    1 publications · 207 citations

    1

    h-index

1–5 of 137

Institutions

91

  1. Brigham Young University

    Provo, United States

    2 h-index

    2 publications

    53 citations

  2. Uttaranchal University

    Dehradun, India

    2 h-index

    9 publications

    372 citations

  3. Chalmers University of Technology

    Gothenburg, Sweden

    2 h-index

    3 publications

    187 citations

  4. National University of Malaysia

    Bangi, Malaysia

    1 h-index

    1 publications

    43 citations

  5. Dayeh University

    Dacun, Taiwan

    1 h-index

    1 publications

    20 citations

  6. University of Technology Sydney

    Sydney, Australia

    1 h-index

    3 publications

    129 citations

  7. Sheffield Hallam University

    Sheffield, United Kingdom

    1 h-index

    1 publications

    207 citations

  8. Tampere University

    Tampere, Finland

    1 h-index

    3 publications

    66 citations

1–8 of 91

Venues

  1. Total Quality Management & Business Excellence

    3 publications · 129 citations

    3

    h-index

  2. Journal of Travel Research

    JTR · 1 publications · 785 citations

    1

    h-index

  3. Evaluation and Program Planning

    1 publications · 14 citations

    1

    h-index

  4. 1

    h-index

  5. QRB - Quality Review Bulletin

    1 publications · 14 citations

    1

    h-index

1–5