Matthias Fuchs

e-Tourism beyond COVID-19: a call for transformative research

Ulrike Gretzel, Matthias Fuchs, Rodolfo Baggio et al. · Information Technology & Tourism · 2020 · 552 citations · Full text

Business intelligence and big data in hospitality and tourism: a systematic literature review

Marcello M. Mariani, Rodolfo Baggio, Matthias Fuchs et al. · International Journal of Contemporary Hospitality Management · 2018 · 393 citations

Big Data Feature, Tourism Management, Systematic Literature Review +14

Big data analytics for knowledge generation in tourism destinations – A case from Sweden

Matthias Fuchs, Wolfram Höpken, Maria Lexhagen · Journal of Destination Marketing & Management · 2014 · 296 citations

Engineering, Data Science, Big Data Analytics +11

Employee Satisfaction: Does Kano's Model Apply?

Kurt Matzler, Matthias Fuchs, Astrid Schubert · Total Quality Management & Business Excellence · 2004 · 252 citations

Total Quality Management, Customer Satisfaction, Employee Involvement +12

Destination Benchmarking: An Indicator-System’s Potential for Exploring Guest Satisfaction

Matthias Fuchs, Klaus Weiermair · Journal of Travel Research · 2004 · 243 citations

Customer Satisfaction, Tourism Management, Tourism Performance +19