Contact Point Optimization
Contact Point Optimization is a methodological framework within touchpoint design that systematically enhances the efficiency, effectiveness, and customer experience of individual interaction points between an organization and its stakeholders by identifying, evaluating, and refining their functional and relational attributes in relation to strategic service objectives.
9
Publications
211
Citations
40
Authors
17
Institutions
Publications per year
2017–2026
3
Parents
9
Shivani Gohri, Jaya Madan, Dip Prakash Samajdar et al. · Chemical Physics Letters · 2024 · 44 citations
Natural Sciences, Materials Engineering, Materials Science +16
A 3D vision based approach for optimal grasp of vacuum grippers
Angel J. Valencia, Roger M. Idrovo, Ángel D. Sappa et al. · 2017 · 26 citations
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King Saud University
Riyadh, Saudi Arabia
1 h-index
1 publications
44 citations
FZI Research Center for Information Technology
Karlsruhe, Germany
1 h-index
2 publications
32 citations
Indian Institute of Information Technology Design and Manufacturing Jabalpur
Jabalpur, India
1 h-index
1 publications
44 citations
Toronto Metropolitan University
Toronto, Canada
1 h-index
2 publications
26 citations
University of California, Merced
Merced, United States
1 h-index
2 publications
28 citations

Chitkara University
Chandigarh, India
1 h-index
3 publications
132 citations

Begum Rokeya University
Rangpur City, Bangladesh
1 h-index
1 publications
44 citations
Beijing Jiaotong University
Beijing, China
1 h-index
5 publications
80 citations
1–8 of 17
1 publications · 56 citations
1
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1 publications · 16 citations
1
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1 publications · 44 citations
1
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CJA · 1 publications · 10 citations
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