Contact Point Optimization

Contact Point Optimization is a methodological framework within touchpoint design that systematically enhances the efficiency, effectiveness, and customer experience of individual interaction points between an organization and its stakeholders by identifying, evaluating, and refining their functional and relational attributes in relation to strategic service objectives.

9

Publications

211

Citations

40

Authors

17

Institutions

Publications per year

2017–2026

3

Authors

40

  1. EA
    Essam A. Al‐Ammar

    King Saud University, Saudi Arabia

    1 publications · 44 citations

    1

    h-index

  2. SL
    Shuo Liu

    Zhejiang University, China

    1 publications · 14 citations

    1

    h-index

  3. PW
    Pu Wang

    Beijing Jiaotong University, China

    1 publications · 16 citations

    1

    h-index

  4. YH
    Yasuhisa Hasegawa

    Nagoya University, Japan

    1 publications · 10 citations

    1

    h-index

  5. JM
    Jaya Madan

    Chitkara University, India

    1 publications · 44 citations

    1

    h-index

1–5 of 40

Venues

  1. Mechanism and Machine Theory

    1 publications · 56 citations

    1

    h-index

  2. 1

    h-index

  3. Chemical Physics Letters

    1 publications · 44 citations

    1

    h-index

  4. Chinese Journal of Aeronautics

    CJA · 1 publications · 10 citations

1–4