Concepedia

Claims Management

Claims Management is the systematic administrative and operational function encompassing the investigation, evaluation, adjudication, and settlement of insurance claims to verify coverage eligibility and authorize indemnification payments to policyholders.

239

Publications

7.8K

Citations

548

Authors

264

Institutions

Publications per year

2017–2026

57

Parents

Children

Publications

239

Fitting Tweedie's Compound Poisson Model to Insurance Claims Data: Dispersion Modelling

Gordon K. Smyth, Bent Jørgensen · Astin Bulletin · 2002 · 222 citations · Full text

, , +15

Hierarchical Insurance Claims Modeling

Edward W. Frees, Emiliano A. Valdez · Journal of the American Statistical Association · 2008 · 199 citations

, , +15

Opportunistic customer claiming during service recovery

Jochen Wirtz, Janet R. McColl‐Kennedy · Journal of the Academy of Marketing Science · 2009 · 159 citations

, , +10

Construction Contractors' Claim Process Framework

Grant Kululanga, Witness Kuotcha, R. McCaffer et al. · Journal of Construction Engineering and Management · 2001 · 139 citations

, , +6

Methods for the Analysis and Prediction of Warranty Claims

John D. Kalbfleisch, Jerald F. Lawless, Jeffrey A. Robinson · Technometrics · 1991 · 127 citations

, , +15

1–5 of 239

Authors

548

  1. MV
    Mario V. Wüthrich

    ETH Zurich, Switzerland

    5 publications · 236 citations

    5

    h-index

  2. RV
    Richard Verrall

    City, University of London, United Kingdom

    5 publications · 274 citations

    5

    h-index

  3. OU
    O.O. Ugwu

    Loughborough University, United Kingdom

    3 publications · 114 citations

    3

    h-index

  4. JF
    Jerald F. Lawless

    University of Waterloo, Canada

    3 publications · 244 citations

    3

    h-index

  5. EJ
    Edward J. Bernacki

    Johns Hopkins University, United States

    3 publications · 109 citations

    3

    h-index

1–5 of 548

Institutions

264

  1. University of Waterloo

    Waterloo, Canada

    8 h-index

    11 publications

    681 citations

  2. UNSW Sydney

    Sydney, Australia

    6 h-index

    17 publications

    300 citations

  3. Universität Hamburg

    Hamburg, Germany

    5 h-index

    9 publications

    239 citations

  4. University of Rochester

    Rochester, United States

    4 h-index

    4 publications

    140 citations

  5. City, University of London

    London, United Kingdom

    4 h-index

    4 publications

    241 citations

  6. Universiti Teknologi MARA

    Shah Alam, Malaysia

    4 h-index

    10 publications

    331 citations

  7. KU Leuven

    Leuven, Belgium

    4 h-index

    6 publications

    86 citations

  8. University of California, Berkeley

    Berkeley, United States

    3 h-index

    3 publications

    61 citations

1–8 of 264

Venues

  1. Insurance Mathematics and Economics

    29 publications · 795 citations

    18

    h-index

  2. Astin Bulletin

    10 publications · 526 citations

    10

    h-index

  3. 10

    h-index

  4. SSRN Electronic Journal

    Repository · 7 publications · 100 citations

    7

    h-index

  5. 6

    h-index

1–5

See also

Claims Management

Core Processes

Coverage Evaluation

Fraud Detection

Performance Metrics

Digital Systems