Concepedia

Average Handle Time

Average Handle Time is a performance metric in call center operations that quantifies the average duration of a customer interaction, including talk time, hold time, and after-call work, used to assess operational efficiency and agent productivity.

20

Publications

415

Citations

92

Authors

35

Institutions

Publications per year

2017–2026

5

Variants

Aht

Parents

Publications

20

Productivity Through Coffee Breaks: Changing Social Networks by Changing Break Structure

Benjamin N. Waber, Taemie Kim, Alex Pentland · SSRN Electronic Journal · 2010 · 65 citations · Full text

, , +13

Critical points in the transport of commercial rabbits to slaughter in Spain that could compromise animals' welfare.

T. Buil, G.A. María, Morris Villarroel et al. · World Rabbit Science · 2010 · 35 citations · Full text

, , +15

Bronchoscope Damage and Repair Costs: Results of a Regional Postal Survey

M B Kirkpatrick, Joseph R. Smith, Robert Middleton · Respiratory Care · 1992 · 30 citations

, , +13

Teledermatology as a means to improve access to inpatient dermatology care

Priyank Sharma, Carrie Kovarik, Jules B. Lipoff · Journal of Telemedicine and Telecare · 2015 · 29 citations

, , +14

Force-Velocity and Power-Velocity Relationships during Maximal Short-Term Rowing Ergometry

Robert C. Sprague, James C. Martin, Christopher J. Davidson et al. · Medicine & Science in Sports & Exercise · 2007 · 26 citations

, , +17

1–5 of 20

Authors

92

  1. SM
    Seyed Mahdi Homayouni

    INESC TEC, Portugal

    1 publications · 22 citations

    1

    h-index

  2. CJ
    Christopher J. Davidson

    University of Utah, United States

    1 publications · 26 citations

    1

    h-index

  3. OS
    Onur Savas

    Boston University, United States

    1 publications · 15 citations

    1

    h-index

  4. JB
    Jules B. Lipoff

    University of Pennsylvania, United States

    1 publications · 29 citations

    1

    h-index

  5. SP
    Supredee Pongrujikorn

    Siriraj Hospital, Thailand

    1 publications · 14 citations

    1

    h-index

1–5 of 92

Institutions

35

  1. Pulmonary and Critical Care Associates

    Jacksonville, United States

    1 h-index

    2 publications

    60 citations

  2. University of Calabria

    Rende, Italy

    1 h-index

    2 publications

    46 citations

  3. IBM Research - Thomas J. Watson Research Center

    Yorktown Heights, United States

    1 h-index

    6 publications

    78 citations

  4. University of South Alabama Medical Center

    Mobile, United States

    1 h-index

    1 publications

    30 citations

  5. Universidad de Zaragoza

    Zaragoza, Spain

    1 h-index

    5 publications

    175 citations

  6. Accenture (United States)

    New York, United States

    1 h-index

    5 publications

    75 citations

  7. Oncology Hematology Care

    Cincinnati, United States

    1 h-index

    9 publications

    99 citations

  8. University of Iowa

    Iowa City, United States

    1 h-index

    4 publications

    64 citations

1–8 of 35

Venues

  1. Assembly Automation

    1 publications · 22 citations

    1

    h-index

  2. Medicine & Science in Sports & Exercise

    MSSE · 1 publications · 26 citations

    1

    h-index

  3. Foodservice Research International

    1 publications · 10 citations

    1

    h-index

  4. Advances in Complex Systems

    ACS · 1 publications · 23 citations

    1

    h-index

  5. 1

    h-index

1–5