Adaptive Service Systems is a service system archetype within service customization that dynamically adjusts its structure, behavior, or resources in response to changing user requirements, environmental conditions, or performance feedback to maintain optimal service delivery.
164
Publications
7.8K
Citations
435
Authors
201
Institutions
Publications per year
2017–2026
27
Parents
Publications
164
Steps toward a science of service systems
Jim Spohrer, Paul P. Maglio, J. Bailey et al. · Computer · 2007 · 1.3K citations
Service Customization Through Employee Adaptiveness
Kevin P. Gwinner, Mary Jo Bitner, Stephen Brown et al. · Journal of Service Research · 2005 · 421 citations
Conceptualizing smart service systems
Daniel Beverungen, Oliver Müller, Martin Matzner et al. · Electronic Markets · 2017 · 313 citations · Full text
1–5 of 164
Authors
435
- AM
6
h-index
- AE
4
h-index
- AB
4
h-index
- AM
3
h-index
- SD
3
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1–5 of 435
Institutions
201
Politecnico di Milano
Milan, Italy
9 h-index
21 publications
2.4K citations
Fondazione Bruno Kessler
Trento, Italy
5 h-index
18 publications
412 citations
Swinburne University of Technology
Melbourne, Australia
5 h-index
12 publications
505 citations
IBM (United States)
Armonk, United States
5 h-index
13 publications
478 citations
Arizona State University
Tempe, United States
5 h-index
22 publications
1.8K citations
University of Milano-Bicocca
Milan, Italy
4 h-index
15 publications
246 citations
UNSW Sydney
Sydney, Australia
4 h-index
9 publications
343 citations
IBM Research - India
New Delhi, India
4 h-index
4 publications
149 citations
1–8 of 201
Venues
- IEEE Transactions on Services Computing
6 publications · 276 citations
6
h-index
- Journal of Business Research
JBR · 3 publications · 200 citations
3
h-index
- Service Science
2 publications · 124 citations
2
h-index
- Information Sciences
2 publications · 94 citations
2
h-index
- IEEE Transactions on Software Engineering
TSE · 2 publications · 410 citations
2
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1–5