Concepedia

Sherriff T.K. Luk

ST

26

Publications

2.1K

Citations

21

H-Index

1994

Active since

Affiliations

Hong Kong Polytechnic University(Current)

City University of Hong Kong

Nanjing University of Finance and Economics

Quinnipiac University

University of Hong Kong

Sherriff T.K. Luk is an author at Hong Kong Polytechnic University specializing in business, marketing, and management.

Top concepts

BusinessMarketingManagementCustomer SatisfactionConsumer ResearchService QualityConsumer BehaviorTourismHospitality IndustryBrand Management

Publications per year

1994–2018

26

Publications

26

The benefits of “Guanxi”: The value of relationships in developing the Chinese market

Howard Davies, Thomas Leung, Sherriff T.K. Luk et al. · Industrial Marketing Management · 1995 · 518 citations

Marketing, Relationship Marketing, Chinese Culture +8

Interaction behaviors leading to comfort in the service encounter

Alison E. Lloyd, Sherriff T.K. Luk · Journal of Services Marketing · 2011 · 179 citations

Customer Experience, Customer Satisfaction, Interaction Behaviors +26

Chinese puzzles and paradoxes: conducting business research in China

Abhik Roy, Peter G.P. Walters, Sherriff T.K. Luk · Journal of Business Research · 2001 · 174 citations

International Management, East Asian Studies, Business +3

Perception Gaps in Customer Expectations: Managers Versus Service Providers and Customers

Sherriff T.K. Luk, Roger Layton · Service Industries Journal · 2002 · 158 citations

Gender and age as moderators in the service evaluation process

Piyush Sharma, Ivy S.N. Chen, Sherriff T.K. Luk · Journal of Services Marketing · 2012 · 130 citations

Customer Satisfaction, Gendered Perception, Consumer Research +25

Rows per page

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