Alison E. Lloyd

The Determination of Capital Structure: Is National Culture a Missing Piece to the Puzzle?

Andy C.W. Chui, Alison E. Lloyd, Chuck C.Y. Kwok · Journal of International Business Studies · 2002 · 477 citations

Culture, Missing Piece, Nationalism +9

Interaction behaviors leading to comfort in the service encounter

Alison E. Lloyd, Sherriff T.K. Luk · Journal of Services Marketing · 2011 · 179 citations

Customer Experience, Customer Satisfaction, Interaction Behaviors +26

The dark side of logistics outsourcing – Unraveling the potential risks leading to failed relationships

Ming‐Chih Tsai, Kee‐hung Lai, Alison E. Lloyd et al. · Transportation Research Part E Logistics and Transportation Review · 2011 · 101 citations

Dark Side, Supplier Relationship, Potential Risks +12

Time buying and time saving: effects on service convenience and the shopping experience at the mall

Alison E. Lloyd, Ricky Y. K. Chan, Leslie S.C. Yip et al. · Journal of Services Marketing · 2014 · 93 citations

Customer Experience, Customer Satisfaction, Service Convenience +16

An examination of the differences in retail service evaluation between domestic and tourist shoppers in Hong Kong

Alison E. Lloyd, Leslie S.C. Yip, Sherriff T.K. Luk · Tourism Management · 2010 · 85 citations

Customer Experience, Customer Satisfaction, Destination Marketing +11