Concepedia

Ivy S.N. Chen

IS

9

Publications

389

Citations

9

H-Index

2003

Active since

Affiliations

Hong Kong Polytechnic University(Current)

Ivy S.N. Chen is an author at Hong Kong Polytechnic University specializing in business, management, and marketing.

Top concepts

BusinessManagementMarketingStrategic ManagementSupply ChainConsumer BehaviorConsumer ResearchCustomer SatisfactionSupply Chain ManagementStrategy

Publications per year

2003–2019

9

Publications

9

Gender and age as moderators in the service evaluation process

Piyush Sharma, Ivy S.N. Chen, Sherriff T.K. Luk · Journal of Services Marketing · 2012 · 130 citations

Customer Satisfaction, Gendered Perception, Consumer Research +25

Relationships and performance of trade intermediaries: an exploratory study

Patrick K.O. Fung, Ivy S.N. Chen, Leslie S.C. Yip · European Journal of Marketing · 2007 · 51 citations

Trade, Economic Integration, Client-supplier Relationships +25

Shopping motivation as a moderator in the retail service evaluation

Sherriff T.K. Luk, Piyush Sharma, Ivy S.N. Chen · Journal of Services Marketing · 2013 · 50 citations · Full text

Customer Experience, Customer Satisfaction, Behavioral Decision Making +22

Dynamic capabilities of logistics service providers: antecedents and performance implications

Ivy S.N. Chen, Patrick K.O. Fung, Simon S.M. Yuen · Asia Pacific Journal of Marketing and Logistics · 2019 · 44 citations

Logistics Processes, Sustainable Supply Chain Management, Competitive Advantage +23

Tourist Shoppers’ Evaluation of Retail Service: A Study of Cross-Border Versus International Outshoppers

Piyush Sharma, Ivy S.N. Chen, Sherriff T.K. Luk · Journal of Hospitality & Tourism Research · 2015 · 43 citations · Full text

Customer Satisfaction, International Outshoppers, Online Customer Behavior +14

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