Concepedia

Peter F. Kaminski

PF

13

Publications

402

Citations

12

H-Index

1984

Active since

Affiliations

Northern Illinois University(Current)

Temple University

Peter F. Kaminski is an author at Northern Illinois University specializing in marketing, management, and business.

Top concepts

MarketingManagementBusinessConsumer ResearchMarketing StrategyCustomer SatisfactionMarketing ManagementBusiness StrategyMarketing InsightsMarketing Communication

Publications per year

1984–2011

13

Publications

13

Consumer Complaints: Advice on How Companies Should Respond Based on an Empirical Study

Gary Clark, Peter F. Kaminski, David R. Rink · Journal of Consumer Marketing · 1992 · 105 citations

Customer Experience, Customer Satisfaction, Consumer Study +19

New product development: using the salesforce to identify opportunities

Geoffrey L. Gordon, Denise D. Schoenbachler, Peter F. Kaminski et al. · Journal of Business and Industrial Marketing · 1997 · 58 citations

Customer Satisfaction, Consumer Research, Product Management +17

Psychographic and lifestyle antecedents of service qualityexpectations: a segmentation approach

Anne Marie Thompson, Peter F. Kaminski · Journal of Services Marketing · 1993 · 55 citations

Attributions and Emotions: The Effects on Salesperson Motivation after Successful vs. Unsuccessful Quota Performance

Gordon J. Badovick, Farrand J. Hadaway, Peter F. Kaminski · Journal of Personal Selling and Sales Management · 1992 · 37 citations · Full text

Customer Satisfaction, Behavioral Decision Making, Social Psychology +18

Linking Customer Knowledge With Successful Service Innovation

Geoffrey L. Gordon, Peter F. Kaminski, Roger J. Calantone et al. · Journal of Applied Business Research (JABR) · 2011 · 28 citations · Full text

Customer Satisfaction, Service Innovation, Service Quality +19

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