Concepedia

Kenneth Yap

KY

Statistics

Publications

4

Citations

377

H-Index

4

Active since

2007

Affiliations

The University of Western Australia(Current)

Kenneth Yap is an author at The University of Western Australia specializing in customer satisfaction, consumer research, and consumer behavior.

Top concepts

MarketingManagementConsumer BehaviorConsumer ResearchCustomer SatisfactionBusinessService QualityHospitality MarketingArtsAging

Publications per year

2007–2013

4

Publications

4

Offline and online banking – where to draw the line when building trust in e‐banking?

Kenneth Yap, David H. Wong, Claire Loh et al. · International Journal of Bank Marketing · 2010 · 148 citations

Customer Satisfaction, Consumer Uncertainty, Online Banking – +25

Zone‐of‐tolerance moderates the service quality‐outcome relationship

Kenneth Yap, Jill Sweeney · Journal of Services Marketing · 2007 · 111 citations

Customer Satisfaction, Consumer Research, Customer Franchise +17

The Relationship between Electronic Word-Of-Mouth Motivations and Message Characteristics: The Sender's Perspective

Kenneth Yap, Budi Soetarto, Jill Sweeney · Australasian Marketing Journal (AMJ) · 2012 · 98 citations

Customer Satisfaction, Consumer Research, Communication +20

Tea consumption and physical function in older adults: A cross-sectional study

Tze-Pin Ng, Khin Chaw Yu Aung, Lei Feng et al. · The journal of nutrition health & aging · 2013 · 20 citations · Full text

Tea Consumption, Nutrition, Aging +7

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