Jeffery S. Smith

Against the Green: A Multi-method Examination of the Barriers to Green Consumption

Mark R. Gleim, Jeffery S. Smith, Demetra Andrews et al. · Journal of Retailing · 2012 · 890 citations

Public Policy, Economics, Green Marketing +14

Understanding the consequences of information systems service quality on IS service reuse

William J. Kettinger, Sung-Hee “Sunny” Park, Jeffery S. Smith · Information & Management · 2009 · 117 citations

Software Maintenance, Customer Satisfaction, Reliability +10

Creating Ultimate Customer Loyalty Through Loyalty Conviction and Customer-Company Identification

Jeremy S. Wolter, Dora E. Bock, Jeffery S. Smith et al. · Journal of Retailing · 2017 · 104 citations

Customer Experience, Customer Satisfaction, Customer-company Identification +8

An Empirical Examination of the Structural Dimensions of the Service Recovery System*

Jeffery S. Smith, Kirk R. Karwan, Robert E. Markland · Decision Sciences · 2009 · 76 citations

Customer Satisfaction, Engineering, Services Management +20

Employee satisfaction trajectories and their effect on customer satisfaction and repatronage intentions

Jeremy S. Wolter, Dora E. Bock, Jeremy D. Mackey et al. · Journal of the Academy of Marketing Science · 2019 · 66 citations

Employee Involvement, Customer Satisfaction, Job Satisfaction +11