Concepedia

Lin Guo

LG

12

Publications

847

Citations

11

H-Index

2008

Active since

Affiliations

University of New Hampshire(Current)

Old Dominion University

University of New Hampshire at Manchester

University of Arizona

Lin Guo is an author at University of New Hampshire specializing in management, marketing, and business.

Top concepts

BusinessMarketingManagementCustomer SatisfactionConsumer ResearchConsumer BehaviorSocial MediaArtsPsychologyCommunication

Publications per year

2008–2024

12

Publications

12

Socializing to Co-Produce

Lin Guo, Eric J. Arnould, Thomas Gruen et al. · Journal of Service Research · 2013 · 140 citations

Understanding the psychological process underlying customer satisfaction and retention in a relational service

Lin Guo, Jing Jian Xiao, Chuanyi Tang · Journal of Business Research · 2008 · 130 citations · Full text

Customer Experience, Customer Satisfaction, Psychological Process +10

The Role of Perceived Control in Customer Value Cocreation and Service Recovery Evaluation

Lin Guo, Sherry Lotz, Chuanyi Tang et al. · Journal of Service Research · 2015 · 124 citations

Customer Satisfaction, Services Management, Consumer Research +18

Digging for gold with a simple tool: Validating text mining in studying electronic word-of-mouth (eWOM) communication

Chuanyi Tang, Lin Guo · Marketing Letters · 2013 · 100 citations

Simple Tool, Web Mining, Computational Social Science +15

Seeing relationships through the lens of psychological contracts: the structure of consumer service relationships

Lin Guo, Thomas Gruen, Chuanyi Tang · Journal of the Academy of Marketing Science · 2015 · 92 citations

Relationship Marketing, Customer Satisfaction, Negotiation +11

Rows per page

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