D. S. Johnson

Cognitive and affective trust in service relationships

D. S. Johnson, Kent Grayson · Journal of Business Research · 2003 · 1.4K citations

Relationship Marketing, Customer Satisfaction, Social Psychology +8

Understanding how technology paradoxes affect customer satisfaction with self‐service technology: The role of performance ambiguity and trust in technology

D. S. Johnson, Fleura Bardhi, Dan T. Dunn · Psychology and Marketing · 2008 · 240 citations

Customer Experience, Customer Satisfaction, Consumer Uncertainty +22

Is Firm Trust Essential in a Trusted Environment? how Trust in the Business Context Influences Customers

Kent Grayson, D. S. Johnson, Der-Fa Robert Chen · Journal of Marketing Research · 2008 · 232 citations

Customer Satisfaction, Trust Management Architecture, Consumer Research +25

Message content features and social media engagement: evidence from the media industry

Gillian Moran, Laurent Muzellec, D. S. Johnson · Journal of Product & Brand Management · 2019 · 191 citations

Digital Marketing, Entertainment Brand, Consumer Research +26

Digitization of Selling Activity and Sales Force Performance: An Empirical Investigation

D. S. Johnson · Journal of the Academy of Marketing Science · 2004 · 141 citations

Marketing Analytics, Business Intelligence, Digital Marketing +11