Concepedia

Dan T. Dunn

DT

Statistics

Publications

6

Citations

367

H-Index

6

Active since

1977

Affiliations

Northeastern University(Current)

Dan T. Dunn is an author at Northeastern University specializing in business, marketing, and management.

Top concepts

BusinessMarketingManagementStrategic ManagementCustomer SatisfactionTradeTrustTechnologyNegotiationSupply Chain

Publications per year

1977–2008

6

Publications

6

Understanding how technology paradoxes affect customer satisfaction with self‐service technology: The role of performance ambiguity and trust in technology

D. S. Johnson, Fleura Bardhi, Dan T. Dunn · Psychology and Marketing · 2008 · 240 citations

Customer Experience, Customer Satisfaction, Consumer Uncertainty +22

An approach to selling high-tech solutions

Dan T. Dunn, John H. Friar, Claude A. Thomas · Industrial Marketing Management · 1991 · 42 citations

Electronic Marketplace, Business, High-tech Solutions +5

Partnering with Customers

Dan T. Dunn, Claude A. Thomas · Journal of Business and Industrial Marketing · 1994 · 38 citations

Customer Satisfaction, Relationship Marketing, Organizational Communication +15

Pitfalls of consultative selling

Dan T. Dunn, Claude A. Thomas, James Lubawski · Business Horizons · 1981 · 21 citations

Negotiation, Professional Selling, Business +5

The rise and fall of ten venture groups

Dan T. Dunn · Business Horizons · 1977 · 14 citations

Startup Ecosystem, Management, Business +6

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