Concepedia

Mehmet Okan

MO

8

Publications

390

Citations

8

H-Index

2020

Active since

Affiliations

Artvin Coruh University(Current)

University of Southern Mississippi

Open University of the Netherlands

Istanbul Bilgi University

Istanbul Technical University

Mehmet Okan is an author at Artvin Coruh University specializing in management, social sciences, and service robotics.

Top concepts

ManagementSocial SciencesRoboticsService RoboticsPsychologyEngineeringHuman-robot InteractionApplied Social PsychologyDesignAutonomy

Publications per year

2020–2024

8

Publications

8

Robotic transformative service research: deploying social robots for consumer well-being during COVID-19 and beyond

Alexander P. Henkel, Martina Čaić, Marah Blaurock et al. · Journal of service management · 2020 · 176 citations · Full text

Social Isolation, Social Psychology, Socially Assistive Robot +22

May robots be held responsible for service failure and recovery? The role of robot service provider agents’ human-likeness

Esra Arıkan, Nesenur Altınigne, Ebru Kuzgun et al. · Journal of Retailing and Consumer Services · 2022 · 91 citations

Autonomy, Service Failure, Robotic Systems +11

Robotic role theory: an integrative review of human–robot service interaction to advance role theory in the age of social robots

Marah Blaurock, Martina Čaić, Mehmet Okan et al. · Journal of service management · 2022 · 44 citations · Full text

Robotic Systems, Engineering, Empirical Hrsi Literature +16

Robotic transformative service research

Alexander P. Henkel, Martina Čaić, Marah Blaurock et al. · 2020 · 21 citations

Service Robotics, Engineering, Automation +5

Frontline employee age and customer mistreatment: a meta-analysis

Mehmet Okan, A. Banu Elmadağ, Elif İdemen · Journal of Services Marketing · 2020 · 18 citations

Customer Satisfaction, Human Resource Management, Organizational Behavior +17

Rows per page

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