Concepedia

Alexander P. Henkel

AP

12

Publications

783

Citations

11

H-Index

2017

Active since

Affiliations

Open University of the Netherlands(Current)

Maastricht University

Aalto University

University of British Columbia

University of Hohenheim

Alexander P. Henkel is an author at Open University of the Netherlands specializing in engineering, social sciences, and management.

Top concepts

EngineeringSocial SciencesManagementBusinessRoboticsPsychologyService RoboticsBehavioral ScienceCustomer SatisfactionApplied Social Psychology

Publications per year

2017–2023

12

Publications

12

Robotic transformative service research: deploying social robots for consumer well-being during COVID-19 and beyond

Alexander P. Henkel, Martina Čaić, Marah Blaurock et al. · Journal of service management · 2020 · 176 citations · Full text

Social Isolation, Social Psychology, Socially Assistive Robot +22

Understanding and Improving Consumer Reactions to Service Bots

Noah Castelo, Johannes Boegershausen, Christian Hildebrand et al. · Journal of Consumer Research · 2023 · 141 citations · Full text

Customer Experience, Customer Satisfaction, Digital Marketing +18

Half human, half machine – augmenting service employees with AI for interpersonal emotion regulation

Alexander P. Henkel, Stefano Bromuri, Deniz İren et al. · Journal of service management · 2020 · 117 citations · Full text

Artificial Intelligence, Customer Satisfaction, Engineering +24

The Social Dimension of Service Interactions

Alexander P. Henkel, Johannes Boegershausen, Anat Rafaeli et al. · Journal of Service Research · 2017 · 107 citations

Customer Satisfaction, Behavioral Decision Making, Social Psychology +21

Examining the generalizability of research findings from archival data

Andrew Delios, Elena Giulia Clemente, Tao Wu et al. · Proceedings of the National Academy of Sciences · 2022 · 49 citations · Full text

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