Concepedia

Ebru Kuzgun

EK

2

Publications

121

Citations

2

H-Index

2015

Active since

Affiliations

Artvin Coruh University(Current)

Ebru Kuzgun is an author at Artvin Coruh University specializing in management, customer satisfaction, and business.

Top concepts

ManagementHealthAutonomyBusinessRoboticsMarketingEngineeringValue TheoryRobot SystemsService Robotics

Publications per year

2015–2022

2

Publications

2

May robots be held responsible for service failure and recovery? The role of robot service provider agents’ human-likeness

Esra Arıkan, Nesenur Altınigne, Ebru Kuzgun et al. · Journal of Retailing and Consumer Services · 2022 · 91 citations

Autonomy, Service Failure, Robotic Systems +11

Value in Services – A Service Dominant Logic Perspective

Ebru Kuzgun, Gülden Asugman · Procedia - Social and Behavioral Sciences · 2015 · 30 citations · Full text

Customer Satisfaction, Service Strategy, Term Value +14

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