Esra Arıkan

Linking Corporate Social Responsibility to Corporate Reputation: A Study on Understanding Behavioral Consequences

Ceyda Maden, Esra Arıkan, E. Eser Telci et al. · Procedia - Social and Behavioral Sciences · 2012 · 188 citations · Full text

Corporate Reputation, Reputation Management, Stakeholder Analysis +22

May robots be held responsible for service failure and recovery? The role of robot service provider agents’ human-likeness

Esra Arıkan, Nesenur Altınigne, Ebru Kuzgun et al. · Journal of Retailing and Consumer Services · 2022 · 91 citations

Autonomy, Service Failure, Robotic Systems +11

The Impact of Corporate Social Responsibility, Service Quality and Customer-company Identification on Customers

Esra Arıkan, Şeyma Güner · Procedia - Social and Behavioral Sciences · 2013 · 74 citations · Full text

EXPANDING THE BOUNDARY OF BRAND EXTENSIONS THROUGH BRAND RELATIONSHIP QUALITY

Esra Arıkan, Cengiz Yılmaz, Muzaffer Bodur · Journal of Business Economics and Management · 2016 · 12 citations · Full text

Customer Satisfaction, Different Fit Scenarios, Brand Strategy +17