H.C.A. Roest

The impact of consumer Internet experience on channel preference and usage intentions across the different stages of the buying process

R.T. Frambach, H.C.A. Roest, Trichy V. Krishnan · Journal of Interactive Marketing · 2007 · 277 citations

The nomological net of perceived service quality

H.C.A. Roest, Rik Pieters · International Journal of Service Industry Management · 1997 · 186 citations

Total Quality Management, Customer Satisfaction, Consumer Research +17

Assimilation processes in service satisfaction formation

Rik Pieters, K. Koelemeijer, H.C.A. Roest · International Journal of Service Industry Management · 1995 · 58 citations

Customer Satisfaction, Behavioral Decision Making, Social Psychology +16

The influence of quality cues and typicality cues on restaurant purchase intention

H.C.A. Roest, Aric Rindfleisch · Journal of Retailing and Consumer Services · 2009 · 42 citations

Customer Satisfaction, Restaurant Purchase Intention, Behavioral Sciences +14

Satisfaction with amusement parks

H.C.A. Roest, Rik Pieters, K. Koelemeijer · Annals of Tourism Research · 1997 · 17 citations

Quality Of Life, Customer Satisfaction, Tourism Management +9