Mary M. Long

Exploring the determinants of retail service quality on the Internet

Mary M. Long, Charles A. McMellon · Journal of Services Marketing · 2004 · 249 citations

Total Quality Management, Customer Satisfaction, Consumer Uncertainty +22

Consumption values and relationships: segmenting the market for frequency programs

Mary M. Long, Leon G. Schiffman · Journal of Consumer Marketing · 2000 · 248 citations

Service Provider, Customer Satisfaction, Consumer Economics +21

Toward a better understanding of the interplay of personal values and the internet

Leon G. Schiffman, Elaine Sherman, Mary M. Long · Psychology and Marketing · 2003 · 135 citations

Digital Society, Cultural Consumption, Internet Science +31

Anal Intraepithelial Neoplasia in Women With Genital Intraepithelial Neoplasia

Joseph T. Santoso, Mary M. Long, Mary Crigger et al. · Obstetrics and Gynecology · 2010 · 85 citations

The impact of the Internet and consumer motivation on evaluation of prices

Rajneesh Suri, Mary M. Long, Kent B. Monroe · Journal of Business Research · 2003 · 73 citations

Customer Satisfaction, Economics, Online Customer Behavior +12