Robin L. Snipes

The effects of specific job satisfaction facets on customer perceptions of service quality: an employee-level analysis

Robin L. Snipes, Sharon L. Oswald, Michael S. LaTour et al. · Journal of Business Research · 2004 · 246 citations

Job Satisfaction, Customer Satisfaction, Employee Attitude +10

Gender bias in customer evaluations of service quality: an empirical investigation

Robin L. Snipes, Neal F. Thomson, Sharon L. Oswald · Journal of Services Marketing · 2006 · 114 citations

Service Provider, Customer Satisfaction, Consumer Research +16

Don’t Be Afraid to Use Fear Appeals: An Experimental Study

Micahel S. LaTour, Robin L. Snipes, Sara J. Bliss · Journal of Advertising Research · 1996 · 103 citations

Risk Communication, Behavioral Sciences, Behavioral Decision Making +6

A Model of the Effects of Self-efficacy on the Perceived Ethicality and Performance of Fear Appeals in Advertising

Robin L. Snipes, Michael S. LaTour, Sara J. Bliss · Journal of Business Ethics · 1999 · 94 citations

Charitable giving to not-for-profit organizations: factors affecting donations to non-profit organizations

Robin L. Snipes, Sharon L. Oswald · SHILAP Revista de lepidopterología · 2010 · 30 citations · Full text

Tax-exempt Organizations, Public Policy, Philanthropy +10