Concepedia

Carol Kelleher

CK

15

Publications

1.3K

Citations

13

H-Index

2005

Active since

Affiliations

University College Cork(Current)

Cranfield University

Hanken School of Economics

University of Limerick

Karlstad University

Carol Kelleher is an author at University College Cork specializing in marketing, business, and management.

Top concepts

MarketingBusinessManagementValue TheoryConsumer ResearchCustomer SatisfactionCustomer ServiceConsumer BehaviorArtsCo-production

Publications per year

2005–2024

15

Publications

15

Characterizing Value as an Experience

Anu Helkkula, Carol Kelleher, Minna Pihlström · Journal of Service Research · 2012 · 581 citations

Customer Experience, Customer Satisfaction, Imaginary Value +24

Circularity of customer service experience and customer perceived value

Anu Helkkula, Carol Kelleher · Journal of Customer Behaviour · 2010 · 179 citations

Customer Experience, Customer Satisfaction, Marketing +3

The role of symbols in value cocreation

Melissa Archpru Akaka, Daniela Corsaro, Carol Kelleher et al. · Marketing Theory · 2014 · 126 citations

Value Theory, Symbol Use, Organizational Behavior +16

Practices and experiences: challenges and opportunities for value research

Anu Helkkula, Carol Kelleher, Minna Pihlström · Journal of service management · 2012 · 92 citations

Customer Experience, Customer Satisfaction, Value Theory +19

Re-placing place in marketing: A resource-exchange place perspective

Mark S. Rosenbaum, Carol Kelleher, Margareta Friman et al. · Journal of Business Research · 2017 · 70 citations

Place Marketing, Re-placing Place, Destination Marketing +3

Rows per page

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