Lisa McQuilken - Concepedia

Author

Lisa McQuilken

Deakin University

Also Known As

Lisa McQuilken

Publications

965

Citations

H-Index

Concepts

All Affiliations

Deakin University Monash University Swinburne University of Technology

About

Lisa McQuilken is an author at Deakin University specializing in management, marketing, and consumer research.

Top Concepts

#	Concept	H-Index	Publications	Citations
1	Management	12	12	796
2	Business	6	6	326
3	Arts	3	3	269
4	Education	2	2	125
5	Law	1	1	39

Lisa McQuilken

Publications

934

Citations

H-Index

Page 1

	Year	Citations
Are My Symptoms Serious Dr Google? A Resource-Based Typology of Value Co-Destruction in Online Self-Diagnosis Nichola Robertson, Michael Jay Polonsky, Lisa McQuilken Australasian Marketing Journal (AMJ) Health Care LiteraturesDigital MarketingDiagnosisConsumer ResearchMental Health	2014	106
An empirical investigation of customer satisfaction and loyalty across two divergent bank segments Marcin Pont, Lisa McQuilken Journal of Financial Services Marketing Customer SatisfactionService QualityManagementBusinessConsumer Research	2005	101
A Novel Romance: The Technology Acceptance Model with Emotional Attachment Wayne Read, Nichola Robertson, Lisa McQuilken Australasian Marketing Journal (AMJ) Digital MarketingCouple PsychologyConsumer ResearchTechnology AdoptionCommunication	2011	100
Consumer engagement on Twitter: perceptions of the brand matter Wayne Read, Nichola Robertson, Lisa McQuilken, European Journal of Marketing Digital MarketingConsumer ResearchBrand StrategyCommunicationConsumer Engagement	2019	100
Examining customer evaluations across different self-service technologies Nichola Robertson, Heath McDonald, Civilai Leckie, Journal of Services Marketing Customer SatisfactionDigital MarketingOnline SstConsumer ResearchEducation	2016	92
How Cultural Differences Cause Dimensions of Tourism Satisfaction Lindsay Turner, Yvette Reisinger, Lisa McQuilken Journal of Travel & Tourism Marketing Causal ModelCustomer SatisfactionCultureTourism SatisfactionDestination Marketing	2002	83
The influence of guarantees, active requests to voice and failure severity on customer complaint behavior Lisa McQuilken, Nichola Robertson International Journal of Hospitality Management ReliabilityCustomer SatisfactionOnline Customer BehaviorService GuaranteeActive Requests	2011	80
Omni-channel service failures and recoveries: refined typologies using Facebook complaints Anneliese Rosenmayer, Lisa McQuilken, Nichola Robertson, Journal of Services Marketing Customer ExperienceCustomer SatisfactionUpdated TypologiesDigital MarketingConsumer Research	2018	69
Is guarantee compensation enough? The important role of fix and employee effort in restoring justice Lisa McQuilken, Heath McDonald, Andrea Vocino International Journal of Hospitality Management Public PolicyGuarantee CompensationImportant RoleEmployee EffortManagement	2013	39
The Influence of Failure Severity and Employee Effort on Service Recovery in a Service Guarantee Context Lisa McQuilken Australasian Marketing Journal (AMJ) Customer SatisfactionEmployee EffortConsumer ResearchHuman Resource ManagementOrganizational Behavior	2010	38

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